Last updated: 8 August 2026

Thank you for shopping with JC Autoworx. This Shipping Policy explains how we process and dispatch orders placed through our online store.

Order Processing

We aim to process and dispatch orders as quickly as possible.

Where stated on the product page, orders placed before 1:00pm on a working day may qualify for same-day dispatch.

Orders placed after the cut-off time, at weekends or on UK public holidays will normally be processed on the next working day.

Same-day dispatch refers to the date the order is handed to the delivery carrier and does not guarantee same-day or next-day delivery.

Personalised and Pre-Programmed Products

Some products, including pre-programmed TPMS sensors, require vehicle information before they can be prepared for dispatch.

Where a product requires a vehicle registration number, VIN or other vehicle information, the dispatch time will begin once we have received all information required to prepare the order.

Incorrect, incomplete or missing vehicle information may delay dispatch.

UK Delivery

We currently dispatch orders to addresses within the United Kingdom.

Available delivery options and charges will be displayed at checkout before payment is completed.

Delivery times shown on our website or at checkout are estimates unless a guaranteed delivery service is specifically stated.

Estimated Delivery Times

Estimated delivery times will depend on the delivery service selected at checkout.

Most UK orders will normally arrive within the timeframe stated for the chosen shipping method after dispatch.

Delivery times may be affected by circumstances outside our control, including carrier delays, severe weather, industrial action, public holidays and other operational disruptions.

Tracking

Where a tracked delivery service is used, tracking information will normally be provided once the order has been dispatched.

Please allow time for the carrier's tracking system to update after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your delivery details carefully before completing your order.

If you realise that an address is incorrect, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

JC Autoworx cannot accept responsibility for delays or failed delivery caused by incorrect or incomplete address information supplied by the customer.

Missed Deliveries

If delivery cannot be completed, the carrier may leave instructions, attempt redelivery or direct the parcel to a collection point.

It is the customer's responsibility to follow the carrier's instructions where a delivery attempt has been made.

Delayed Orders

If your order has not arrived within the expected timeframe, please check any tracking information provided.

If the tracking information does not resolve the issue, please contact us and we will assist where reasonably possible.

Please note that estimated delivery dates are not guaranteed unless the delivery service has specifically been sold as guaranteed.

Lost Parcels

If a parcel appears to have been lost in transit, please contact us.

We may need to raise an investigation with the delivery carrier before a replacement or refund can be issued.

Any refund, replacement or other remedy will be provided in accordance with applicable consumer law.

Damaged Parcels

If an order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please retain the packaging and provide photographs of:

• the external packaging;
• the shipping label;
• the damaged product; and
• any damage to the internal packaging.

This information may be required to investigate the matter with the delivery carrier.

Incorrect or Missing Items

If you receive an incorrect product or believe an item is missing from your order, please contact us before fitting or using the goods.

We will investigate the issue and arrange an appropriate remedy where required.

Returns

Shipping arrangements for returns are covered by our separate Refund & Returns Policy.

For change-of-mind returns, customers may be responsible for return postage costs where permitted by law.

Where an item is faulty or we have supplied the wrong item, reasonable return postage costs will be handled in accordance with applicable consumer law.

International Shipping

Unless otherwise stated at checkout, JC Autoworx currently supplies customers within the United Kingdom only.

If international shipping becomes available, any applicable delivery charges, customs charges, import VAT or duties will be shown or explained where possible.

Contact Us

If you have any questions about dispatch, delivery or an existing order, please contact JC Autoworx using the contact details shown on our website.